Customer support
Keep support tied to your workspace.
Tickets preserve the affected order and proxy resource without exposing connection passwords. There is no product-inquiry category.
Support
Start with the right help path.
Check the documentation first. Signed-in customers can then select an order and proxy resource when creating a ticket.
Ticket categories
Three clear choices
Choose the closest category. Support can reclassify it during review without creating another ticket.
Technical
Connection, allocation, usage or resource problems.
Billing
Order totals, payment records and future refund questions.
Other
Account help that is not Technical or Billing.